Self-Serve Backer Removal for Live Campaigns

Creators can now directly remove backers from both live and successful campaigns, without needing to go through a support request.

This update gives creators a faster, self-serve way to manage their community during a campaign, especially when dealing with spam, harassment, or other disruptive behavior.

Previously, removing a backer from a live campaign required submitting a request and waiting for review. That often meant delays for creators who needed to act quickly.

Why we made this change

With this update:

• Creators can respond immediately to problematic behavior
• The process is more transparent and predictable
• It reduces friction when managing active communities

This brings the live campaign experience closer to the tools already available after a campaign ends, where creators can refund and remove backers directly.

What’s new

Creators now have three ways to remove a backer:

1. Comment actions menu (⋯ next to a backer’s comment)
2. Backer modal (via a backer’s name on a comment)
3. Backer Report flow

How it works

For live campaigns:

• Select “Remove backer”
• Confirm the action
• The pledge is cancelled, the backer is removed, and they are notified by email
  
  

For successful campaigns:

• Select “Refund & remove backer”
• You’ll be taken to the existing refund flow with the full refund pre-filled
• The backer is removed once the refund is processed
  
  

Backer notifications:

We’ve updated the notification email so backers clearly understand:

• Their pledge has been cancelled
• The removal was initiated by the creator
• What this means for their contribution